| 1. |
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| How
do I access your Website? |
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Our website is
located at www.orientalsilk.com.
Please place your cursor over the section of the longevity
medallion depicting the product you are interested in
and click your mouse to access that particular product. |
| 2. |
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| How
does one place an order? |
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All orders must be done by
mail, fax, or telephone. An order form is available on
our website for you to view and download. Please fill
out the order form by following the instructions on it.
You may mail your order along with payment to us. You
can also fax or telephone us with you order. I would recommend
mailing us a swatch of the color you wish to order since
it is very hard to describe colors over the telephone.
Our website is an information website and is not equipped
to accept orders online. |
| 3. |
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| Where
is Oriental Silk Located? |
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The Oriental Silk
Company is located at 8377 Beverly Blvd. in Los Angeles,
California |
| 4. |
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| Are
You Open to the Public |
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The Oriental Silk
is open to the public. All visitors are welcome to come
in and examine our goods during normal hours of operation.
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| 5. |
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| What
are your hours of Operation? |
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The Oriental Silk Company is
normally open Monday through Friday from 9:00 a.m. to
5:00 p.m. and closed on Saturday, Sundays and major holidays. Occasionally
we close for a week at a time for buying trips to China.
We also close for the week between Christmas and New Year.
Please call ahead of time if you are coming from any distance
to make sure that we will be open for you. |
| 6. |
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| How
does one contact the Oriental Silk Company? |
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We
can be contacted by mail at 8377 Beverly Blvd. in Los
Angeles, California 90048 or by phone/fax at
(323) 651-2323. We can be contacted by e-mail at
kenwong@orientalsilk.com |
| 7. |
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| Do You
Sell Retail or Wholesale? |
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We sell retail
to the general public. We also sell wholesale to the trade
and we accept mail orders. |
| 8. |
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| What
is the Wholesale discount? |
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The wholesale
discount is 10% for anything less than a bolt. The bolt
discount is 15% for all fabrics except for velvet which
has a bolt discount 25%. A bolt is about 30 yards or 50
yards depending upon the type of silk. The wholesale discount
is only available to those customers with a resale number
or seller's permit. |
| 9. |
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| Do You
Have a Student or Educational Discount? |
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There is a student
or educational discount of 10% available with proof of
eligibility. |
| 10. |
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We do not have a catalog. Our
website is our catalog. |
| 11. |
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| What
are the prices of your goods? |
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All goods displayed on our
website are displayed with their associated cost. A pricelist
for our fabrics is available for viewing (click
here). All listed prices for fabric are per yard.
These prices are subject to change at any time. If prices
should change, we will notify you before processing your
order. |
| 12. |
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| What
Types of Fabrics are Available? |
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A pricelist of our
fabrics is available at our website for viewing and downloading
(click
here). It identifies the different types of fabrics
that are available. It contains a description of each
fabric, its weight or hand, and what it is typically used
for. The width and price of the fabric is also shown,
as well as the number of colors available. |
| 13. |
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| Do You
Have Color Cards or Swatches Available? |
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We do not have any
color cards. We do have swatch packets available for each
fabric listed on our pricelist The pricelist can be viewed
on our website and is available for downloading (click
here). Each swatch packet contains an available range
of colors/patterns for that particular fabric type. |
| 14. |
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| How
to Obtain Samples or Swatches. |
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Swatch packets are
available for a refundable deposit, plus shipping and
handling, payable by check or money order only. All swatch
packets require a $1.00 refundable deposit for each fabric
type except Satin Tapestry, which requires a $5.00 refundable
deposit. Swatch packet deposits are refunded when swatch
packets are returned undamaged within 30 days from date
of receipt of the order. |
| 15. |
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| Do You
Have Other Available Products Not Shown on Your
Website? |
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We have other available
products, such as Chinese porcelains and hand embroideries,
which are not available on our website which we sell in
our retail store only. |
| 16. |
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| What
is the minimum quantity that can be ordered? |
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One yard is the
minimum quantity that can be ordered for fabric. The minimum
cut is 1 yard. Anything over 1 yard can be fractional
such as 1 1/2 yards. All sales of fabric are final! |
| 17. |
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| What
is the Availability of Your Goods? |
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The availability
of goods is subject to change without notice. Some items
may not be available due to stock depletion or discontinuation.
Colors change from dye lot to dye lot. There is color
variation even within a dye lot. |
| 18. |
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| What
are Shipping and Handling Costs? |
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Shipping and handling
costs are explained in our order form which is available
at our website for viewing and downloading. |
| 19. |
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| What
Means of Shipment are Available for Orders? |
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We normally ship
UPS Ground within the Continental United States. In order
to do this you must provide us with your street address.
We can ship UPS Next Day Air, UPS Second Day Air, or UPS
Three Day Air for an additional charge. Please call for
possible additional UPS charges for other than UPS Ground
shipment. All shipments outside the contiguous United
States, including Alaska and Hawaii, will be billed for
the actual UPS Second Day Air charges. |
| 20. |
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We do ship overseas
via the U.S. Postal Service. We normally ship Air Parcel
Post. However, we can ship Global Express Mail or Global
Priority Mail for an additional charge. Please call for
possible additional charges for other than Air Parcel
Post shipment. |
| 21. |
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| How
Soon Do You Process an Order? |
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Our goal is to ship your order
within 48 hours of receipt of the order. We are not responsible
for any delays which can occur for overseas orders due
to Customs processing at the originating country of the
order. |
| 22. |
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| What
Method of Payment is Acceptable for an Order? |
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Orders can be paid
for by check, money order, cashier's check, or credit
card. We accept only Visa or MasterCard. All payments
must be in U.S. dollars |
| 23. |
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| What
is Your Return Policy? |
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All sales of
fabric are final! There are no refunds, returns or
exchanges for fabric. All fabric is inspected for flaws
or stains before shipment so as to prevent shipment of
defective fabric. Refunds for items other than fabric
will require a receipt and are subject to a 25%
service charge. There are no refunds after 30 days from
date of receipt of the order. |
| 24. |
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All silk is washable. The real
question is whether or not you like the silk after it
is washed. Silk will shrink because it is a natural fiber.
You must preshrink the silk before you make your garment
if you want your garment to be washable. The amount of
shrinkage varies depending upon the type of silk and the
temperature of the water. The color and texture of the
silk will change after being washed. The chlorine in the
water will change the color of your silk. You will eventually
loose the natural sheen of the silk by washing it. The
weave will tighten and the fibers will expand giving the
washed silk a thicker, softer hand. Wash by hand in lukewarm
or cold water using a mild detergent such as Ivory Flakes
or Johnson's Baby Shampoo. If you want the silk to look
exactly the way you purchased it, then dry clean it. |
| 25. |
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| Do You
Have White Silks? |
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We have bleached white silks.
Silk cannot be bleached as white as other fabrics such
as cotton. All white silks are actually some shade of
off-white or candle white and not a true white. |
| 26. |
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We do not have any remnants.
We use our remnants to make our swatch packets. |
| 27. |
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| What's
New on Your Website? |
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We periodically add new products
to our website whenever we find new and exciting things
on our buying trips. Right now we are adding handmade
Chinese frogs or closures to our website. We are also
adding hand embroidered silk Charmeuse robes to our website. |
